Echo Standard

R970/Monthly

  • A Detailed telephonic survey
  • A Minimum sample of 25% of your customers interviewed.
  • Daily escalation emails for negative responses
  • Comprehensive online reporting linked with OEM and Insurer programs.
  • 3-Day follow up interview to determine recovery, with escalation of unrecovered customers
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Echo Premium

From R1310/Monthly

  • A Detailed telephonic survey
  • A Minimum sample of 25% of your customers interviewed.
  • Daily escalation emails for negative responses
  • Comprehensive online reporting linked with OEM and Insurer programs.
  • 3-Day follow up interview to determine recovery, with escalation of unrecovered customers
  • The ability to have OEMs and Insurers to set any minimum quota for their customers.
  • The ability to appeal negative customer interviews that are outside of the MBR's direct control
  • Intensive care activation when your scores require improvement, with detailed feedback and boosted interview quota.
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